Refund policy

Returns

You may of course return item(s) purchased from baby-nest.co.uk within 14 days, returning the item(s) at your own expense. Please take care to package the item(s) carefully; goods must arrive in a perfect and unused condition, with the tags still attached, in a resalable condition, in its original packaging for a full refund to be issued. If you return goods that have been used we will be unable to provide a full refund refund. Please email us at enquiries@baby-nest.co.uk stating the reason for your return and we will help process the return promptly.

Due to safety and hygiene standards we are not able to exchange or refund car seats, baths and mattresses unless faulty or damaged.

Where a product has been used and we accept a return, we have the right to deduct an amount from the reimbursement (or charge) if you have diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function. The Regulations establish a test as to whether consumers have handled the goods in a way beyond what might reasonably be allowed in a shop. You can discuss this with our customer service team via live chat or email us at enquiries@baby-nest.co.uk.

Your Right To Cancel

If you change your mind and wish to return items you have purchased we will happily exchange or refund items once we have them back, the return of the items will be at your own cost unless we have shipped you the wrong items by mistake (checked upon receiving the item back). You have the right to cancel your order with us at any time before the expiry of 14 days from the day after the date of delivery. 

• The item is in original packaging, unused and in a re-saleable condition, including all polythene wrap upon its return to us.
• The original packaging has been kept and the item has been repackaged and returned to us without damage, items with no packaging will incur a cost between £30-£80 depending on the item. If you have collected your product in store and are considering to return it we would request you take your packaging with you.  Baby Nest will not be abe to retain, store or provide any packaging for items which have been collected/assembled. 
• Items can be returned to our store. Please email enquiries@baby-nest.co.uk before returning items and quote your order reference or shipping reference number.
• We can arrange collection of your items however there will be a charge of £30 for large items such as prams and car seats and £15 for smaller items (Furniture collections may cost more).  This value will be deducted from any refund or credit we give you.
• We aim to refund your order as quickly as possible however refunds can take a maximum of 10 working days to be processed, once processed it can depend on your bank or credit card provider to clear funds.
• This does not affect your statutory rights