Terms of service

These Terms and Conditions apply to all transactions made through our website between yourself and us. They do not affect your statutory rights. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Acceptance of order

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT (where applicable) but exclusive of delivery charges which may be payable as indicated at the time the order is placed.

From time to time the prices displayed on our website may be different if you are directed to it from a third party website. Purchases at these prices can only be made on our website and by arriving on it through a relevant third party website; these prices will not be available in-store or over the telephone.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative. If you request that an order be delivered in multiple shipments, an additional charge will apply. The applicable fee will be communicated and agreed upon before the order is processed.

Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified.

Due to the high value of goods, the security of consumers and ourselves, please ensure that your billing address and delivery address match. We do this to minimise the risk of fraud.

Returns

You may of course return items purchased from baby-nest.co.uk within 14 days, returning the item(s) at your own expense. Please take care to package the item(s) carefully; goods must arrive in a perfect and unused condition, in its original packaging for the refund to be issued. If you return goods that have been used we will be unable to provide a refund. Please email us at enquiries@baby-nest.co.uk stating the reason for your return and we will help process the return promptly.

Due to safety and hygiene standards we are not able to exchange or refund car seats, baths and mattresses unless faulty or damaged.

 

Your Right To Cancel

If you change your mind and wish to return items you have purchased we will happily exchange or refund items once we have them back, the return of the items will be at your own cost unless we have shipped you the wrong items by mistake. You have the right to cancel your order with us at any time before the expiry of 14 days from the day after the date of delivery.

• The item is unused and in a re-saleable condition, including all polythene wrap upon its return to us.
• The original packaging has been kept and the item has been repackaged and returned to us without damage, items with no packaging will incur a re-packaging cost of £30 per item for large items and £15 per item for smaller items.  If you have collected your product in store and are considering to return it we would request you take your packaging with you.  Baby Nest will not be abe to retain, store or provide any packaging for items which have been collected/assembled. 
• Items can be returned to our store. Please email enquiries@baby-nest.co.uk before returning items and quote your order reference or shipping reference number.
• We can arrange collection of your items however there will be a charge of £30 for large items such as prams and car seats and £15 for smaller items.  This value will be deducted from any refund or credit we give you.
• We aim to refund your order as quickly as possible however refunds can take a maximum of 10 working days to be processed, once processed it can depend on your bank or credit card provider to clear funds.
• This does not affect your statutory rights